A greeting that opens chats
A short, dismissible greeting bubble pops up beside the launcher, once per session, in your words, so the first message happens without the visitor hunting for the chat button.
Not just another chatbot.
A conversion agent.
Most visitors arrive mid-research: comparing, checking, deciding. ReplyArc learns your business, answers those questions like your best salesperson, at 2pm or 2am, and then does what a brochure never could: captures the lead, walks them to your booking page, or hands the conversation to a human.
Answers 24/7Cites its sourcesSix languagesLive in ~10 minutes
Can you do a bridal bouquet by Saturday?
Yes, bridal orders need 3 days' notice, so Saturday works. Want me to hold a consultation slot?
Sources/weddings
Answering · 2:14 am
Answers researching visitors with receipts.
Cites a source on every answer
Point it at your website and drop in your PDFs, price lists and FAQs. Every reply is grounded in those documents and shows where it came from, so visitors trust the answer and you trust the agent.
Do you deliver downtown on Sundays?
Yes, delivery runs daily including Sundays. Downtown orders before 2pm arrive the same day; after that, next morning.
Sourcesdelivery-policy.pdf/shipping
Never bluffs your customers
Grounded-only mode keeps the agent inside your content. When it genuinely doesn't know, it says so, offers your fallback answer, and pivots to taking the visitor's details instead of guessing.
Speaks your customer's language
Six languages, English, 中文, Bahasa Melayu, Bahasa Indonesia, Tamil and Thai, detected message by message. A visitor can switch mid-chat and the agent follows.
Sounds like you
It learns from the way your site and documents are written, follows your persona and tone settings, and keeps long answers short on mobile.
Every conversation gets a next step.
Answering questions is table stakes. These are the parts that turn a browser into a buyer.
Lead capture, mid-chat
Name, email and phone, collected naturally inside the conversation. When the agent can't answer or you're closed, a dead end becomes a captured lead instead.
Answers that sell
Import your product catalog and the agent recommends the right items mid-chat: real products, real prices, matched to what the visitor asked for. Every answer is cited and followed by the next question to ask.
Suggested questions
Owner-written starter chips get the first message out of the visitor, and per-answer follow-up suggestions keep the research session moving toward a decision.
Knows the campaign
Every conversation carries its UTM tags and ad-click IDs (Google, Meta, Microsoft), so you know which campaign produced the lead that just landed in your inbox.
After-hours mode
When your team is offline the agent says so honestly, sets a response-time expectation, keeps answering from your knowledge, and asks for an email to follow up.
The first move, made
Hi! Ask me about prices, delivery or stock. I reply in seconds.
Dead end → lead
Best email for the quote?
maria@bloomandco.com✓ lead captured
It doesn't replace WhatsApp.
It hands visitors to it.
Plenty of customers would rather continue on the app they already use. The widget carries one-tap shortcuts to your channels, your phone line, and your booking calendar, so the conversation lands wherever you actually close.
- One-tap deep links to WhatsApp, Messenger, LINE and WeChat
- A real "Call us" button that dials your number
- A "Book a slot" pill that opens your booking page: Calendly, Cal.com or any link you choose
- Up to eight custom channels with your own icons and links
Talk to us
Typically replies in seconds
Or reach us on
WhatsAppMessengerLINEWeChatCall usBook a slot
Shortcuts appear only for the channels you switch on. Each opens the real app, your phone dialler, or your booking page.
A
LiveAlex
Live agent · human
Alex joined the chat
A
Hi! Alex here, taking over from the assistant. I can confirm that bulk order for Thursday.
visitor is typing…
AI does the night shift.
People do the judgment calls.
When a conversation needs a person, your team takes over from the inbox in one click, and the visitor sees a single continuous thread, not a restart.
- The agent offers a human only when someone is actually online. When you’re away, it takes contact details instead of queueing people into silence
- The visitor sees who joined: real name, avatar, "Alex joined the chat"
- Typing indicators both ways, queue position while they wait
- The takeover survives a page refresh mid-conversation
- A satisfaction rating is offered when the chat closes
Looks native to your site out of the box.
Matches your brand by itself
No accent colour set? The widget samples the buttons and links on your page and adopts the brand colour it finds. Or pick every colour by hand in the studio.
A front desk, not just a chat
Optional Home, Help and News tabs turn the widget into a mini help centre: searchable articles, announcements, and a greeting screen with quick actions.
One script tag, anywhere
Paste a single tag into HTML, Shopify, WordPress, Wix, Webflow or React. The widget lives in a Shadow DOM, so your CSS never breaks it and it never breaks yours.
Six languages, auto-detected
English, 中文, Bahasa Melayu, Bahasa Indonesia, Tamil and Thai. The agent detects the language per message and replies in kind, mid-conversation switches included.
Run the whole thing from one inbox.
The agent works the front of house; your team gets the clean, organised back office.
One inbox for every conversation
Website, after-hours, handoffs: every thread lands in one shared inbox with the full transcript, the visitor profile, and the pages they browsed.
Live visitor monitor
Watch conversations happen in real time, see who is on which page right now, and jump into any chat the moment a big order starts taking shape.
Analytics that name the gaps
Conversations, leads, resolution and satisfaction over time, plus the questions your agent could not answer, so you know exactly which page to write next.
Curious about the journey from signup to selling? See how it works →
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Your best salesperson,
live on your site
by tonight.
Set up ReplyArc in 10 minutes. It explains what you offer, recommends the right product, and closes more sales, capturing every lead along the way. Cancel any time, no contracts, no developer.
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On every ReplyArc agent
Average reply time
1.4s
Always on, every day
24/7
Answers grounded in your docs
100%
Built for SMEs in every industry