ReplyArc
Start free

Start free. Pay only when it pays off.

Four plans, priced by conversations, not seats. ReplyArc handles the repetitive questions around the clock, so you and your team stay free for the work that needs a human. The AI is included on every plan: no model bill, no API key, and annual billing saves 20%.

Plans

Free

For the solo owner proving it on real traffic.

S$0/mo
50 conversations a month

Free forever. No card, no clock.

  • The full agent: trained on your site, cited answers, six languages
  • Lead capture and one-click human takeover included
  • Hard stop at 50 conversations, never a surprise bill
Start free

Starter

The after-hours front desk for a one-location business.

S$49/mo
200 conversations a month

Billed monthly. Cancel anytime.

  • All 7 messaging-app inboxes: WhatsApp, Messenger, Instagram and more
  • 3 teammates in the shared inbox
  • Never goes dark: S$0.13 per extra conversation
  • AI product finder on a catalog of 200 products
Choose Starter
Most popular

Growth

For teams that close deals in the chat.

S$169/mo
1,000 conversations a month

Billed monthly. Cancel anytime.

  • AI assist drafts replies; sentiment escalation pulls a human in early
  • Your brand only: the “Powered by ReplyArc” badge comes off
  • 10 teammates in the inbox
  • Hot-lead alerts in email, Slack, Teams or Telegram
Choose Growth

Business

For multi-location operations that need control.

S$499/mo
5,000 conversations a month

Billed monthly. Cancel anytime.

  • 25 teammates across every location
  • Single sign-on with Google Workspace
  • A private Slack channel straight to our team
  • Headroom everywhere: 150 pages per crawl, 20,000 catalog products
Choose Business

ReplyArc doesn't replace your team. It's the teammate that answers at 3am, so your people are free for the work only they can do.

The full map, plan by plan.

Every row of the product, including what is identical on purpose. The plans differ on volume, messaging inboxes and team features; the agent itself never gets worse.

38 rows, nothing hidden
Free
S$0/mo
50 conversations a month
  • Conversations included each month: 50
  • Past the cap: Hard stop
  • Languages the agent answers in: 6
  • Cited, grounded answers
  • Intent + sentiment on every message
  • Evals, sandbox + A/B testing
  • Website pages per crawl: 10 pages
  • Scheduled re-crawls + sitemap crawl
  • Document uploads: PDF, DOCX, TXT, CSV
  • Teach facts + mine the gaps
  • In-widget channel shortcuts: 6 built-in + 8 custom
  • Messaging-app inboxes
  • Home, Help + News hub
  • Visitor file uploads: Up to 3MB
  • Social sign-in: Google + Microsoft
  • Widget interface languages: 4
  • Teammates: 1
  • Realtime inbox, live monitor + alerts
  • One-click human takeover
  • AI assist drafts replies
  • Sentiment-aware escalation
  • Product catalog + AI product finder: 30 products
  • Abandoned-chat recovery email
  • Lead capture mid-chat
  • Lead scoring with reasons
  • Hot-lead alerts
  • Contact profiles, segments + CSV export
  • Conversation funnel analytics
  • CSAT, benchmarks + topic spikes
  • Email reports + PDF export
  • REST API + API keys: Full access
  • Outbound webhooks
  • Single sign-on (Google Workspace)
  • “Powered by ReplyArc” badge removed
  • Support: Email
  • Tenant isolation + encryption
  • PDPA toolkit
  • Full export + no AI training
Starter
S$49/mo
200 conversations a month
  • Conversations included each month: 200
  • Past the cap: S$0.13 per extra
  • Languages the agent answers in: 6
  • Cited, grounded answers
  • Intent + sentiment on every message
  • Evals, sandbox + A/B testing
  • Website pages per crawl: 25 pages
  • Scheduled re-crawls + sitemap crawl
  • Document uploads: PDF, DOCX, TXT, CSV
  • Teach facts + mine the gaps
  • In-widget channel shortcuts: 6 built-in + 8 custom
  • Messaging-app inboxes: All 7 apps
  • Home, Help + News hub
  • Visitor file uploads: Up to 3MB
  • Social sign-in: Google + Microsoft
  • Widget interface languages: 4
  • Teammates: 3
  • Realtime inbox, live monitor + alerts
  • One-click human takeover
  • AI assist drafts replies
  • Sentiment-aware escalation
  • Product catalog + AI product finder: 200 products
  • Abandoned-chat recovery email
  • Lead capture mid-chat
  • Lead scoring with reasons
  • Hot-lead alerts
  • Contact profiles, segments + CSV export
  • Conversation funnel analytics
  • CSAT, benchmarks + topic spikes
  • Email reports + PDF export
  • REST API + API keys: Full access
  • Outbound webhooks
  • Single sign-on (Google Workspace)
  • “Powered by ReplyArc” badge removed
  • Support: Email
  • Tenant isolation + encryption
  • PDPA toolkit
  • Full export + no AI training
GrowthMost popular
S$169/mo
1,000 conversations a month
  • Conversations included each month: 1,000
  • Past the cap: S$0.13 per extra
  • Languages the agent answers in: 6
  • Cited, grounded answers
  • Intent + sentiment on every message
  • Evals, sandbox + A/B testing
  • Website pages per crawl: 50 pages
  • Scheduled re-crawls + sitemap crawl
  • Document uploads: PDF, DOCX, TXT, CSV
  • Teach facts + mine the gaps
  • In-widget channel shortcuts: 6 built-in + 8 custom
  • Messaging-app inboxes: All 7 apps
  • Home, Help + News hub
  • Visitor file uploads: Up to 10MB
  • Social sign-in: Google + Microsoft
  • Widget interface languages: 4
  • Teammates: 10
  • Realtime inbox, live monitor + alerts
  • One-click human takeover
  • AI assist drafts replies
  • Sentiment-aware escalation
  • Product catalog + AI product finder: 2,000 products
  • Abandoned-chat recovery email
  • Lead capture mid-chat
  • Lead scoring with reasons
  • Hot-lead alerts
  • Contact profiles, segments + CSV export
  • Conversation funnel analytics
  • CSAT, benchmarks + topic spikes
  • Email reports + PDF export
  • REST API + API keys: Full access
  • Outbound webhooks
  • Single sign-on (Google Workspace)
  • “Powered by ReplyArc” badge removed
  • Support: Priority email
  • Tenant isolation + encryption
  • PDPA toolkit
  • Full export + no AI training
Business
S$499/mo
5,000 conversations a month
  • Conversations included each month: 5,000
  • Past the cap: S$0.13 per extra
  • Languages the agent answers in: 6
  • Cited, grounded answers
  • Intent + sentiment on every message
  • Evals, sandbox + A/B testing
  • Website pages per crawl: 150 pages
  • Scheduled re-crawls + sitemap crawl
  • Document uploads: PDF, DOCX, TXT, CSV
  • Teach facts + mine the gaps
  • In-widget channel shortcuts: 6 built-in + 8 custom
  • Messaging-app inboxes: All 7 apps
  • Home, Help + News hub
  • Visitor file uploads: Up to 10MB
  • Social sign-in: Google + Microsoft
  • Widget interface languages: 4
  • Teammates: 25
  • Realtime inbox, live monitor + alerts
  • One-click human takeover
  • AI assist drafts replies
  • Sentiment-aware escalation
  • Product catalog + AI product finder: 20,000 products
  • Abandoned-chat recovery email
  • Lead capture mid-chat
  • Lead scoring with reasons
  • Hot-lead alerts
  • Contact profiles, segments + CSV export
  • Conversation funnel analytics
  • CSAT, benchmarks + topic spikes
  • Email reports + PDF export
  • REST API + API keys: Full access
  • Outbound webhooks
  • Single sign-on (Google Workspace)
  • “Powered by ReplyArc” badge removed
  • Support: Slack channel
  • Tenant isolation + encryption
  • PDPA toolkit
  • Full export + no AI training

The whole product, on every plan.

And every plan, including Free, ships with all of this.

51 capabilitiesPlans differ on volume and team features, never on the product.
The AI agent
  • Trained on your site + documents
    Point it at your website, drop in PDFs and price lists. Live in about 10 minutes.
  • Cites a source on every answer
    Visitors trust an answer with receipts, and so do you.
  • Grounded-only mode
    When it does not know, it says so. It never bluffs your customers.
  • Answers in six languages
    English, Chinese, Malay, Indonesian, Tamil, Thai. It follows mid-chat switches.
  • Your persona and tone
    Sounds like your best salesperson, not a call-centre script.
  • Reads intent and sentiment
    Every message is classified, so the right next step happens on its own.
  • Teach it facts directly
    Correct an answer once in the dashboard and it answers right forever.
Built to convert
  • Lead capture mid-chat
    A question it cannot answer becomes a captured contact, not a dead end.
  • Lead scoring with reasons
    Every score is itemised, so you see exactly why a lead counts as hot.
  • Suggested questions
    Starter chips get the first message out; follow-ups keep momentum.
  • One-tap call + booking buttons
    Your phone line and your booking page, one tap from the chat.
  • After-hours mode
    Honest about being closed, keeps answering, and asks for an email.
  • Pre-chat form
    Name, email, phone plus your own questions, all before the chat starts.
  • Campaign attribution
    Every conversation carries its UTM tags and Google / Meta / Microsoft click IDs.
  • Abandoned-chat recovery email
    A captured lead that goes quiet gets one polite follow-up, automatically.
The widget
  • One script tag, anywhere
    HTML, Shopify, WordPress, Wix, Webflow, React, all isolated in a Shadow DOM.
  • Matches your brand by itself
    Samples the buttons on your page and adopts the brand colour it finds.
  • Full theming
    Colours, font, corner radius, launcher icons, dark mode, position.
  • Greeting bubble
    A friendly on-load nudge that gets more first messages, once per visit.
  • Home, Help + News tabs
    A mini help centre with searchable articles, not just a chat window.
  • Inline embed + JS API
    Mount it in-page, bring your own launcher, drive it with open / close / track.
  • File uploads
    Visitors attach images, PDFs and documents mid-chat.
  • Social sign-in
    Continue with Google or Microsoft, so identity travels with the chat.
  • Typing, receipts + transcripts
    Live typing both ways, read receipts, and a transcript that survives a refresh.
Inbox and handoff
  • Realtime shared inbox
    Every thread in one place, with the visitor profile and the pages they browsed.
  • One-click human takeover
    Join mid-chat; the visitor sees "Sarah joined", a continuation, not a restart.
  • Internal notes
    Discuss right next to the thread; visitors never see them.
  • Canned replies
    Type / and your saved answers appear, consistent and fast.
  • Snooze, merge + bulk actions
    Quiet a thread until Monday, merge duplicates, clean up in batches.
  • CSAT ratings
    A satisfaction rating is offered as the chat closes; scores land in analytics.
  • Sentiment on every message
    Frustrated threads stand out; your daily briefing flags chats turning negative.
  • Live visitor monitor
    See who is on which page right now and jump into any chat.
  • Inbox alerts, per device
    Sound or banner on a new visitor, new message, or a request for a human.
  • Staff role
    Front-line teammates get the inbox and contacts, not your billing.
  • Dashboard in six languages
    Your team works in English, Chinese, Malay, Indonesian, Tamil or Thai.
Leads and contacts
  • Contact profiles
    Chats, visits and details merge into one record per person.
  • Segments + search
    Slice contacts by lifecycle stage and find anyone in seconds.
  • CSV export
    Your contacts are yours; one click takes them with you.
  • Traffic-source attribution
    Know whether the lead came from Google ads, Instagram, or a referral.
Analytics
  • Conversation analytics
    Volume, deflection, response times, drop-off: the full funnel picture.
  • Knowledge-gap mining
    The exact questions it could not answer, clustered into the page to write next.
  • ROI view
    What the agent answered, captured and saved, in money terms.
  • Weekly email report
    The numbers that matter arrive in your inbox every week.
Platform and API
  • Public REST API
    An OpenAPI-documented /v1 with a Swagger playground.
  • Outbound webhooks
    Conversation and message events, HMAC-signed, retried on failure.
  • Zapier, Make + n8n via webhooks
    Point their catch-hooks at our signed events; chat activity lands in your automations.
  • Tenant API keys
    Issue, rotate and revoke from the dashboard; every call is tenant-scoped.
Privacy and trust
  • No training on your data
    Your customer conversations never train anyone’s models.
  • Tenant isolation + encryption
    Row-level security on every query; AES-256-GCM on every stored secret.
  • PDPA tooling built in
    Consent records, data-subject export and erasure, retention controls.
  • Full workspace export
    Take every conversation and document with you, anytime.

Paid plans keep answering past the cap: S$0.13 per extra conversation, metered on your monthly invoice. Free stops at 50, with no overage, ever.

Backed by a 30-day money-back guarantee. Not right for your business? We refund everything you have paid, in full.

Enterprise: custom volume, contract, SSO

More than 5,000 conversations a month, dedicated infrastructure, SAML / OIDC SSO, a signed MSA, named support. Email hello@replyarc.ai with your monthly conversation volume and we'll come back with a quote.

Frequently asked questions

On the Free plan the agent stops answering at 50 conversations until your month resets. It is a hard stop, so there is never a surprise bill. On paid plans the agent keeps answering: each extra conversation is metered at a flat per-conversation rate in your currency and appears on your next invoice.